Version 2026-07-10-dsa · provider: Minerics UG (haftungsbeschränkt), HRB 768686
These Customer Terms are between the person or organisation creating the workspace (Customer) and minerics UG, HRB 768686, Schellingstraße 18, 70794 Filderstadt, Germany, trading through the Sendhey service. The person accepting represents that they have authority to bind Customer. This agreement incorporates the Data Processing Addendum version shown at acceptance where minerics UG processes personal data on behalf of Customer. The electronic acceptance record, exact Terms, DPA, sub-processor and transfer-map versions, Terms/DPA document digest, actor, and timestamp form evidence of the agreement.
Sendhey hosts Customer content and creates gated, tracked links. Customer configuration, use of documented product functions, support requests, and the Data Processing Addendum are Customer's documented instructions for processor activity. Customer remains responsible as tenant controller for its content, audience, collection purpose, lawful basis, visitor notice, recipients, and user permissions.
Customer must protect credentials, keep account information accurate, publish a current legal-notice URL for commercial hosted content, and use the service lawfully. Customer must not use Lean mode for unlawful content, deceptive impersonation, phishing, malware, intellectual-property infringement, covert surveillance, unsolicited marketing, children's services, or special-category or criminal-offence data unless a separately reviewed written arrangement authorises that processing. Minerics UG may restrict content, links, service, payments, or accounts where required by law or these Terms. Human reviewers apply restrictions diligently, objectively and proportionately; Sendhey does not use automated systems to make moderation decisions in the Lean pilot.
Customer retains its rights in Customer content and grants minerics UG only the permission needed to provide, secure, support, and delete the service. Each party must protect the other's confidential information and may disclose it only to authorised personnel, providers bound to appropriate obligations, or where law requires disclosure.
Customer gives the general written sub-processor authorisation described in the Data Processing Addendum and current sub-processor list. A provider's EU location, Data Privacy Framework certification, or standard contractual clauses does not by itself resolve every transfer. The parties apply the role and transfer analysis documented for the actual enabled service and processing. Customer-appointed signal destinations remain Customer instructions and are not silently made minerics UG sub-processors.
Plan limits, trial terms, and charges shown in the service or an order apply. Material legal or sub-processor changes follow the notice process in the Data Processing Addendum. Product changes will not reduce mandatory data-protection obligations in an accepted DPA while it applies.
The agreement continues while Customer uses the service. Either party may terminate as allowed by an order, these Terms, or applicable law. At account end, Customer chooses return where available or deletion under the documented rights and retention workflows; deletion is subject only to required restricted retention and provider backup expiry described in the DPA.
German law governs without excluding mandatory law that cannot validly be waived. The statutory venue rules apply; these Terms do not invent an exclusive venue where one is not legally available. Contact support@sendhey.app for contract, privacy, sub-processor objection, audit-information and moderation-review requests; use the public Report illegal content mechanism for a specific hosted item. Affected Customers receive a clear statement of reasons and available redress when Sendhey restricts content, service, payments, or an account. If these Terms conflict with the DPA on processor obligations, the DPA controls.
Contact support@sendhey.app. This operational baseline is not a legal-compliance certification.
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